IKEA Dubai is one of IKEA's largest retail networks in the world, providing customers with a diverse range of home solutions and quality services. As an efficiently run retailer, IKEA is committed to providing customers with a seamless shopping experience. However, as store size and operational complexity increased, IKEA Dubai needed an efficient communication system to support collaboration and management of its teams.


To solve the problems of limited coverage and inefficient communication, IKEA Dubai chose to work with Telox MT100 Smart LTE Handheld.

Customer Profile
Dubai
Challenges

I. Not only was the initial acquisition cost of the legacy communications system high, but maintenance was also expensive. Frequent maintenance and upgrading in the later stage makes the overall operation cost high.


II. Traditional radios has limited functionality and lacks real-time positioning, task management and intelligent features, making it difficult to adapt to IKEA's needs.


III. Insufficient volume or unclear sound quality in noisy environments leads to inaccurate information transmission.



Telox Solutions

I. MT100 provides diversified functions, such as real-time positioning,  etc., which meets the communication needs in modernized workplace.


II. Equipped with a 3-watt high-power speaker, MT100 enables clear communication even in noisy showrooms and warehouses, avoiding information loss and misunderstanding.


III. MT100 is an ultra-compact radio with ergonomic, sleek lines and a lanyard hole, boosting team productivity on-the-go.


IV. With IKEA's WiFi coverage, MT100's signal works well to ensure efficient tasking and collaboration.


V. 1.77-inch color screen makes it easy to set up and work with functions.


VI. Channel toggle switching is easy to operate, improving communication efficiency.



Benefits
By adopting Telox MT100, IKEA Dubai has successfully modernized its communication system, optimizing in-store communication and collaboration, as well as improving customer satisfaction and staff productivity. MT100's intelligent features and portability support efficient operations in the retail environment, and have become an important tool in IKEA's efforts to continually improve customer service.