The two major shopping centres in the Middle East attract tourists and local residents from all over the world all year round with their huge scale, rich variety of businesses and excellent shopping experience. In order to improve overall operational efficiency and customer satisfaction, the shopping centre decided to introduce two intelligent terminal devices, TE300K and TE590P, to empower the management and service of the shopping centre with technology.
Customer Profile
Challenges


1. Poor communication: the vast area inside the shopping centre and the uneven signal coverage of traditional radios lead to delayed or distorted information transmission.

2. Difficulty in navigation: Customers tend to get lost inside the shopping centre and there is a lack of efficient indoor navigation system.

3. Inadequate security monitoring: traditional monitoring methods make it difficult to achieve real-time monitoring and rapid response to every corner of the shopping centre.

4. Inefficient customer service: employees take a long time to receive instructions and enquire about information, which affects the customer experience.

5. Poor equipment durability: shopping centers have complex environments, equipment is easily damaged and maintenance costs are high.



Telox Solutions

TE300K

- Support GSM, 3G, 4G/LTE, WiFi, Bluetooth and other communication modes to ensure unobstructed communication within the shopping centre.

- IP67 protection level adapting to the complex environment of shopping centres and reducing maintenance costs.

- Android 6.0 system supports rich applications, facilitating customised management in shopping centres.


TE590P

- 3.5-inch true-colour IPS screen and 2-watt radio-quality speakers for staff to view information and communicate with customers.

- Ultra-pure noise cancellation system ensures call quality and clear calls even in noisy environments.

- Supports GPS, GLONASS, BEIDOU to further enhance positioning accuracy.

- PE+2.0 fast charging technology shortens charging time and improves the efficiency of device usage.

- 13-megapixel PDAF rear camera and 2-megapixel front camera with flash support, which is convenient for security monitoring and recording important events.

- Android 10.0 provides enhanced system performance and security, supporting more advanced features.

Benefits
The introduction of TE300K and TE590P not only solved the shopping centre's challenges in communication, navigation, security monitoring and customer service, but also significantly improved overall operational efficiency and customer satisfaction. Empowered by technology, the shopping centre has achieved intelligent management and provided customers with a more convenient, comfortable and safe shopping environment. In the future, with the introduction and application of more intelligent terminal devices, shopping centres will continue to lead the industry in innovation and bring customers an even more outstanding shopping experience.