As one of the largest and most advanced healthcare facilities in the UAE, SSMC (Sheikh Shakhbout Medical City) required a reliable and efficient communication solution to support its large-scale operations and fast-paced emergency response. Telox TE320, a compact powerful PoC (Push-to-Talk over Cellular) device, was deployed across key departments to improve coordination and response times.
Customer Profile
SSMC
UAE
Challenges


I. Limited audio clarity in noisy environments such as emergency units and public areas


II. Inadequate device durability, with frequent damage from drops and fluid exposure


III. Battery limitations, requiring frequent recharging during long shifts


IV. Lack of centralized, instant voice dispatch, hindering cross-departmental coordination


V. Insufficient flexibility, as legacy radios could not support dual SIMs or mobile networks across LTE bands


Telox Solutions



I. 3W speaker with noise cancellation ensured reliable communication at ER entrances and loading bays.


II. Global LTE bands and dual SIMs allowed seamless switching across hospital-wide networks.


III. IP67 reduces damage in fast-paced daily use.


IV. 4000mAh removable battery supported long shifts without charging delays.


V. Push-to-Talk allowed rapid coordination across security and doctor teams.


VI. Optional NFC and camera supported staff ID checks and incident capture when needed.



Benefits

TE320 has significantly improved internal coordination efficiency at SSMC while reducing device downtime and replacement costs. Employees have expressed high satisfaction with the terminal's lightweight design and long battery life, while the hospital has achieved greater operational flexibility through LTE connectivity and centralized control. Overall, the Telox TE320 has proven itself as a reliable, durable, and mission-ready solution, enhancing efficiency and collaboration in SSMC's medical operations.