On Oct. 18, 2025, the Bekasi City Fire and Rescue Department faced a dual emergency: an explosion and fire erupted in the electrical distribution room of Hermina Hospital, threatening hundreds of people, while another fire broke out in the Cikeas area. The department swiftly activated its Telox M6L Vehicle Terminal and TE320 LTE Handheld, enabling precise dispatch operations under the pressure of managing multiple concurrent incidents.
Customer Profile
Bekasi City Fire and Rescue Department
Indonesia
Challenges

I. Deafening Noise: Hospital explosions and panic drowned out traditional radio commands.


II. Zero Visualization: Complex building layouts hindered real-time tracking of fire origins and team locations.


III. Extreme Conditions: High-pressure water and heavy smoke demanded rugged, fail-proof durability.


IV. Multi-Site Pressure: Simultaneous fires across regions required seamless sync between command and 9 stations.

Telox Solutions

TE320 LTE Handheld:

I. 3W Loud Audio: Pierces explosion noise, ensuring clear commands even through protective gear.

II. IP67 Ruggedness: Defies high-pressure water and extreme heat for stable performance.

III. Multi-mode Comms: Penetrates thick hospital walls to maintain connectivity from deep rooms.


M6L Vehicle Terminal:

I. 5.0" HD Touch Screen: Instant access to GIS maps for rapid routing and pinpointing fire sources.

II. High-Precision GPS: Real-time tracking prevents personnel from being overlooked or trapped.

III. 5W Noise-Canceling Speaker: Delivers crystal-clear command decisions in chaotic environments.

Benefits
Thanks to the efficient M6L&TE320 communication support, the Bekasi City Fire and Rescue Department achieved fire containment in just about one hour from receiving the alert. This not only drastically shortened the rescue window but also successfully enabled complex evacuation operations, achieving zero casualties among patients and staff. This real-world deployment validated Telox's comprehensive adaptability and exceptional reliability across all scenarios—from commercial retail to high-risk public safety.